Pharmacy patients encouraged to pick up prescriptions before conditions deteriorate
- CVS Pharmacy is reaching out to its patients by text message, email and phone to remind them to refill and pick up their prescriptions. Stores are also receiving additional supplies of emergency items such as water, batteries and first aid products.
- CVS Caremark, the company’s pharmacy benefit manager, is enabling pharmacy claims for one-time emergency refills of a 10-day supply of medication for plan members in states that have declared states of emergency.
- CVS Specialty patients who live within the emergency area and are taking specialty medications will be contacted to discuss alternate delivery arrangements, if needed.
- Aetna‘s clinical response teams have expanded their engagement with Medicare, Medicaid and Commercial members in potentially impacted areas to ensure member safety and access to emergency services.
- Aetna members affected by this winter storm can also seek emergency care anywhere, as needed. Aetna will monitor the impact the storm has on its network doctors, hospitals and other health care providers and will modify its policies as necessary for providers and members to enable access to care. Providers and members can contact customer service with any questions.
- Additionally, Aetna is liberalizing its Resources For Living (RFL) services to ensure individuals and organizations have access to care regardless of whether it is part of their existing benefits. Liberalized services include in-the-moment mental health phone support, a dedicated crisis support website and community resource information. Individuals and organizations who do not have RFL can call 1-833-327-AETNA, and those with RFL should contact their designated RFL number.
- CVS Health is also reaching out to colleagues in impacted areas to ensure their safety and offer crisis support. Information about community resources and emotional support services is available through the company’s employee assistance program.
- Follow local evacuation orders. Get to a safe location first and refill your medications at the nearest pharmacy. This allows you to avoid potentially long lines at your local pharmacy, and you won’t need to needlessly delay your evacuation.
- Take a waterproof bag with your current medication – even if the bottle is empty. The information on the prescription label will help pharmacy staff with refill requests. Heat, humidity and sunlight can degrade the effectiveness of medicine, so try to protect it from extreme weather conditions.
- Keep a written record of your current prescriptions on hand. If you are taking several prescription drugs, it’s an especially good idea to keep a record of your current medications, dosage and doctor’s contact information.
CVS Health is a leading health solutions company building a world of health around every consumer, wherever they are. As of September 30, 2025, the Company had approximately 9,000 retail pharmacy locations, more than 1,000 walk-in and primary care medical clinics and a leading pharmacy benefits manager with approximately 87 million plan members. The Company also serves an estimated more than 37 million people through traditional, voluntary and consumer-directed health insurance products and related services, including highly rated Medicare Advantage offerings and a leading standalone Medicare Part D prescription drug plan. The Company’s integrated model uses personalized, technology driven services to connect people to simply better health, increasing access to quality care, delivering better outcomes, and lowering overall costs. Media contact
Amy Thibault
401-318-2865
[email protected] Roslyn Guarino
781-974-3962
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